Every store has a coffee setup.
Almost none of them were specified.
The customer lounge, the employee breakroom, and the shop floor usually run on three different machines bought at three different times by three different people. Aramark Refreshments puts all of it on one program: equipment, installation, service, and supplies, priced on DealerShop’s group purchasing power and sized to the headcount in each space.
Breakroom spend hides in five places at once.
Pods and creamer bought at retail on somebody’s card. A brewer picked up at a big box store two managers ago. Bottled water on a standing delivery nobody has looked at since it started. A lounge machine that gets descaled when someone remembers.
None of it lands on one line of the statement, so none of it gets reviewed. It is spread across office supply, facilities, and whatever the service manager charges to the department.
The machine your customer stares at while they wait on a repair order is the one nobody owns.
of top-performing dealers say improving the customer experience is a priority going forward.
Cox Automotive, via Aramark Refreshments
Three questions for your GM
- 1Who buys coffee for this store, and on which account does it land?
- 2When the lounge brewer breaks, who fixes it and how long does it sit?
- 3Do the lounge, the breakroom, and the shop get supplies from the same place, or from three?
Walk the spaces, match the tier, hand off the service.
Walk the Spaces
A rep walks the customer lounge, the employee breakroom, the service drive, and the offices, then counts who actually uses each one.
Match the Tier
Essential, Elevated, or Ultimate gets placed per space rather than per store. A 12 person shop and a 40 person showroom do not get the same machine.
Deliver and Service
Aramark delivers, installs, and services the equipment, and the machines are maintained and checked at every delivery.
Three tiers, placed by space, not by store.
Elevated and Ultimate each carry a secondary option alongside the primary machine. Tiers mix inside one store, so an Ultimate brewer can run in the lounge while an Essential airpot runs in the shop, under the same program.
Curtis TLP 90
Brews ground coffee straight into the airpot dispenser, so the pot moves to where the people are instead of the people walking to the machine.
- Brews 64 oz, full pot or half pot
- Stainless airpot holds temperature up to 8 hours
- Temperature control system with digital brewing
- Ultra compact, low profile footprint
- 17.875″ H x 9″ W x 16.625″ D, 29 lbs
Shop floor, service drive, parts counter
The spaces where people grab a cup on the way to something else and nobody wants to wait through a single serve cycle. Also the volume backup for a lounge running a bean to cup machine on a heavy day.
Flavia Creation 600
One system for coffee, tea, lattes, cold brew, and infused water. Pack to cup brewing is designed to keep allergens, contaminants, and taste from carrying between drinks.
- 30+ hot and cold options with the Chill Refresh module
- 7″ LCD touchscreen, sizes 3, 5, 7, and 9 oz, regular or strong
- Jet frothing for fresh milk or non dairy right in the cup
- Flavia IQ web portal for consumption, brewer health, and service requests
- 17.1″ H x 12.1″ W x 20.1″ D, 32.0 lbs, 1550 W / 120 V
- Chill Refresh module: 16.5″ H x 10.1″ W x 15.7″ D, 22.7 lbs. Plumbed in required with Chill Refresh. Under counter placement available.
Keurig K-2550
The familiar single serve experience with broad brand variety. Small to medium sites of 15 to 25 people. Brew Over Ice and Strong Brew, five cup sizes from 4 to 12 oz, plumbed or a 110 oz reservoir, quiet brew technology.
De Jong Duke Vareo 82|24
Two whole bean grinders and a CoEx brewer, so espresso drinks and fresh brewed coffee come off the same machine in front of the customer.
- Espresso, double espresso, cappuccino, cafe au lait, caffe latte, hot chocolate, chocomilk, espreschoc, hot water
- 10.4″ full color touchscreen with on screen communication options
- ConnectMe online monitoring available
- Roughly 150 cups per bean canister, two canisters
- Jug selections and a base cabinet with condiment trays available
- 33.9″ H x 14.4″ W x 19.5″ D, 93 lbs, 100 to 129 V, 60 Hz, 15 amp
Bravilor Sego
Bean to cup espresso on a small countertop footprint. Up to 30 beverage options, grinds up to 16 grams per brew, touchscreen operation, and no cups or pods to throw away. Pedestal waste drawer raises capacity to 70 brews.
How the equipment is placed: equipment, delivery, installation, and service are structured into the beverage program rather than sold as a separate capital purchase. Qualifying terms are confirmed on the walkthrough.
Bottleless water, so nobody is lifting jugs anymore.
The WL250 is the program standard for a dealership: hot and cold, tower or countertop. Cold holds at 37 to 54°F, hot at 187°F. It plumbs into the existing water supply, which ends the standing bottle delivery and the storage rack that came with it.
In tank UV
BioCote treated dispense area
Leak detection
Tower or countertop, sized to the space. The unit every store on the program runs unless a space calls for something different.
WL250 freestanding: 13.6″ W x 40.2″ H x 14.4″ D, 58 lbs. Countertop: 13.6″ W x 17.7″ H x 14.4″ D, 42 lbs.
A full café menu, brewed by one system.
The freshpack menu covers coffee, tea, hot chocolate, and cold drinks, sourced from national brands and brewed by the same machine. Selection varies by equipment tier and by region.
The part that matters after the install.
Equipment is the easy half. These are commercial grade machines built to run without babysitting, backed by a service network with a route that already covers your area.
Aramark Refreshments supports more than 100,000 locations from 85+ distribution centers across the United States and Canada, with national account structure and local route service so ordering and billing stay consistent whether you run one rooftop or forty.
It’s a white glove experience for everyone who touches it: the customer waiting in the lounge, the office that places the order, and the crew running it in the back.
Delivered and Installed
Equipment is delivered, installed, and set up by the local Aramark team. No freight to receive and no manual to hand to a porter.
Checked Every Delivery
Machines are maintained and checked at every supply delivery rather than only when something breaks.
One Account, Every Space
Lounge, breakroom, service drive, and offices order from the same place, on the same account, on the same schedule.
Consistent Across Rooftops
Groups get the same equipment standard and the same menu at every store instead of whatever each location bought on its own.
Snacks and beverages run on the same account.
Once the beverage program is in place, the same relationship covers packaged snacks and cold beverages for the breakroom, plus vending and micro market options for larger sites.
For stores that already run a customer lounge as part of the service experience, this is the difference between a bowl of loose candy and a stocked space that looks intentional.
Start with a walk of the store.
Tell us how many people work at the location and which spaces need coverage. An Aramark rep walks the store with you and specs each space before anything gets quoted.
- 01A short call to confirm locations, headcount, and what is in place today.
- 02An on site walk of the lounge, breakroom, service drive, and offices.
- 03Equipment specified per space, then delivered, installed, and serviced by the local team.
Request a Walkthrough
Headcount and spaces let the rep spec the equipment before the visit.